At Beebir, we strive to ensure that every order is carefully packed and delivered to you safely. Please review our Shipping Policy before placing your order.
1. Shipping Coverage
Beebir currently offers shipping within Malaysia, including Peninsular Malaysia, Sabah and Sarawak, subject to courier service availability.
2. Order Processing
Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
During promotional campaigns, product launches, festive seasons, or periods of high order volume, processing may take longer than usual.
3. Shipping Fees
Shipping fees are calculated based on your delivery location and order details. The applicable shipping charges will be displayed at checkout before payment is completed.
Any free shipping promotions are subject to their respective terms and conditions.
4. Estimated Delivery Time
Estimated delivery times after dispatch are as follows:
- Peninsular Malaysia: 2–5 business days
- Sabah & Sarawak: 3–7 business days
These timeframes are estimates only and may vary depending on the courier service, delivery location, public holidays, weather conditions, and other unforeseen circumstances.
Please note that delivery timelines are not guaranteed.
5. Order Tracking
Once your order has been dispatched, tracking details will be provided when available. You may use the tracking information to monitor your parcel’s delivery status.
Please allow some time for tracking information to be updated by the courier.
6. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details, including the recipient’s name, contact number, and delivery address, are accurate and complete before placing an order.
Beebir will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
As orders cannot be modified once placed, please double-check your delivery details before completing your purchase.
7. Delayed or Undelivered Parcels
While we strive to ensure timely delivery, delays may occur due to courier operations or circumstances beyond our control.
If your parcel has not arrived within the estimated delivery timeframe, please contact us with your order number so we can assist you in checking its status.
8. Lost or Damaged Parcels
If your parcel appears to be lost in transit or arrives damaged, please contact our customer service team as soon as possible and provide your order number along with clear photographs or videos, where applicable.
We will review the matter and assist you in liaising with the courier where necessary.
9. Contact Us
For shipping-related enquiries, please contact the Beebir customer service team through our official communication channels.
Thank you for shopping with Beebir. We appreciate your trust and support.