Frequently Asked Questions (FAQs)

Beebir is a Malaysian beauty brand offering a range of beauty essentials, including lip care, lip colour, body care, and more. We are committed to creating thoughtfully developed products that complement your everyday beauty routine.

Beebir is a homegrown Malaysian beauty brand, proudly serving our customers in Malaysia.

Product suitability may vary depending on individual skin types, sensitivities, and preferences. We recommend reviewing the product descriptions and ingredient lists before purchasing. If you have known allergies or sensitivities, please check the ingredients carefully before use.

Product information, including available ingredients, usage instructions, and other relevant details, can be found on the respective product pages.

We recommend exploring our product descriptions to understand each product’s features and intended use. If you need further assistance, please contact our customer service team.

Discontinue use immediately if irritation occurs. If symptoms persist or worsen, seek advice from a healthcare professional. Please review the ingredient list before using any product, especially if you have known sensitivities.

Simply browse our collection, select your preferred products, add them to your cart, and proceed to checkout. Enter your delivery details and complete payment to confirm your order.

Available payment methods will be displayed at checkout. Please select your preferred option from the methods provided.

Once an order has been placed, it cannot be cancelled or modified. Please ensure that your selected products, quantities, and delivery information are correct before completing your purchase.

Please refer to your order confirmation or the order status provided through our website or checkout system. If you have not received confirmation, contact our customer service team with your payment details and any available order reference.

Yes, we offer shipping within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak, subject to courier service availability.

Orders are subject to processing time before dispatch. Estimated delivery times depend on your delivery location and courier service. Please refer to our Shipping Policy for further details.

Once your order has been dispatched, tracking information will be provided when available. You may use the tracking details to check your parcel’s delivery status.

If your parcel has not arrived within the estimated delivery timeframe, please contact our customer service team with your order number so we can assist you in checking its status.

All sales are final. Due to the nature of our beauty and personal care products, items are non-returnable and non-exchangeable, except where an incorrect or damaged item is received, subject to our Return & Refund Policy and applicable consumer protection laws.

Please contact us within five calendar days of receiving your order. Include your order number and clear photographs or videos showing the item and its condition. All claims are subject to review and approval.

Approved refunds will be processed through your original payment method. The time required for the refund to appear may vary depending on your payment provider.

Exchanges are only considered for eligible incorrect or damaged items and are subject to product availability. We do not offer exchanges for changes of mind or personal preferences.

For enquiries about products, orders, or deliveries, please reach out through our official customer service channels listed on our website.

Follow Beebir on our official social media channels to stay updated on new product launches, restocks, promotions, and other announcements.